Questsole Cancellation and Refund
Return Policy:
We strive to ensure your satisfaction with every purchase made on our platform. To provide a seamless shopping experience, we have implemented the following return policy:
1. Prepaid Orders:
We strive to ensure your satisfaction with every purchase made on our platform. To provide a seamless shopping experience, we have implemented the following return policy:
1. Prepaid Orders:
For all prepaid orders, we offer a return option within a specified timeframe. If you are not satisfied with your purchase or if you have received a defective or damaged item, you can initiate a return request. Please ensure that the product is unused, in its original packaging, and accompanied by all the original tags, labels, and accessories. To initiate a return, follow the instructions provided on our website or contact our customer support team.
2. COD (Cash on Delivery) Orders:
Please note that COD orders are non-returnable. Due to the nature of cash on delivery transactions, we are unable to accept returns or provide refunds for products purchased through this payment method. We highly recommend reviewing the product details, specifications, and customer reviews before placing a COD order.
Exceptions:
In the case of receiving a defective or damaged product in a COD order, please contact our customer support team immediately. We will assess the situation on a case-by-case basis and provide appropriate assistance or compensation.
Return Process:
To initiate a return for a prepaid order, follow the steps outlined on our website or get in touch with our customer support team. After initiating the return, you will receive instructions on how to return the product.
Please note that the return process may involve a product inspection to determine its condition. Upon successful inspection and verification, we will proceed with the refund or exchange as per your request.
Refunds:
For eligible prepaid returns, we will initiate a refund once the returned product has been received and inspected. The refund will be processed to the original payment method used during the purchase. Please allow for a reasonable processing time, which may vary depending on your payment provider.
Exchanges:
If you wish to exchange a prepaid order for a different size, color, or variant, please contact our customer support team. We will guide you through the exchange process, subject to product availability.
Note: Our return policy is subject to change without prior notice. We recommend reviewing the policy before making a purchase. Feel free to reach out to our customer support team for any additional clarification or assistance regarding returns or exchanges.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: